Terms of Service
Please read the following Terms of Service carefully before you agree to dog waste
removal services from Mad Beach Pet Waste Co.
TERMS OF SERVICE
Mad Beach Pet Waste Co. is an independently owned and operated business (“us,” “we” or “our”) that provides pet-waste removal services to residences, businesses and commercial properties, you agree to the following terms of service (“Terms”) that govern the sales and services provided by us (“Services”). By accepting the Services you hire us for, you are bound to these Terms. I allow Mad Beach Pet Waste Co. to access my yard/property and absolve them of responsibility of any damages that may be caused while on said property not due to negligence.
I understand that my dogs are to be indoors during time of service unless otherwise agreed upon by my service technician and the dogs owners.WEATHER
The customer understands our ability to provide the Services can be dependent on
weather, condition of grass height, access to your yard which is your own responsibility, and other unknown outside influences.
DOG WASTE REMOVAL SERVICE
Mad Beach Pet Waste Co. offers residential and commercial pet waste removal services. These services include One Time Clean, Weekly Cleaning, Every Other Week Cleaning, and Seasonal Cleaning.
ACCESSING YOUR YARD
The Customer understands that if Mad Beach Pet Waste Co. can’t access the area needing cleaning due to locked/blocked/frozen gates or dogs in the yard; the scoop will be skipped and charges will still apply. Mad Beach Pet Waste Co. suggests adding gate combinations or lock keys to your file to avoid locked gates. If the customer requests we come back, a $5 driving fee will be added to the customer’s bill. This will be enforced after the second locked gate come back.
WEATHER
Mad Beach Pet Waste Co. will work through the rain and cold as long as we can safely do so. The customer understands we cannot work through severe thunderstorms, high winds, extreme high or low temperatures, flooding or an accumulation of snow. Mad Beach Pet Waste Co. is a MONTHLY subscription service. We do not offer refunds for missed weeks due to weather. Therefore in these cases, we will skip service for that week, and see you the following week. A refund will not be issued as we still have to pick up all of the poop that would have been scooped the prior week. If you need the area cleaned before your next scheduled service, please call us and we will do our best to accommodate, but cannot guarantee it. Additionally, we do not want to tear up your yard in any way. If it is really muddy, we may skip your yard and wait until the next
scheduled visit when things have dried out. This will be discussed with the customer before the yard is skipped.
HOLIDAYS
Mad Beach Pet Waste Co. does not provide services on the following holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day. If your pick up day falls on one of these days, we will skip service that week and pick up the following week. There are no refunds for a missed pick up. We still have to do the work and pick up all of the poop from the week prior. If we have the availability, we will provide service on these dates, however we will most likely shift the day that service is completed that week. Our goal is to provide a work schedule that is conducive to work life balance.
BILLING
Mad Beach Pet Waste Co. pre bills monthly for our service. Your account will be charged on the 1st of the month for service. If your card is declined, we will discontinue service immediately until the issue has been resolved. If more than 30 days have passed since your last clean up, a first time clean up fee will be applied. We will only pause service for periods of 30 days. If service does not resume after the 30 day period you will be removed from the schedule.
One Time Cleanings will be billed after the service has
been completed. Payment is due within 24 hours.
LEAVES, DEBRIS AND TALL GRASS
We will always do our best to clean your yard the best that we can. We understand that maintaining your yard is a lot of work and it may not always be in the best shape. The customer understands that it can be very difficult to find dog poop in tall grass or in a yard full of leaves or other debris. If your grass is tall when we come, there may be some dog waste that is missed. We will be back on our next scheduled visit and will get anything that was missed if yard maintenance is complete. If you find an excessive amount that we missed, please let us know as soon as possible at crew@scoopmadbeach.com
ADDITIONAL FEES
The following are items we charge extra for:Cleaning/sanitizing dog waste from decks/patios/sidewalks ($5/visit)
Come Back request ($5/time)
Cleaning rocks/pebbled areas ($3/visit)
Waiting- If you make us wait to perform your cleaning ($5/visit)
PRIVACY POLICY
We may collect personal information from you on our Sites or through any other digital or personal communication with you. Information collected by us is voluntarily provided by you and may include information such as your name, email address, phone number, and physical address. Our Sites may collect general information about the service you are requesting such as the type of property and area needing service, the type and number of pets you have, and general information about your pet’s behavior. We collect information about you in order to provide you with our services. We use personal information about our users for a variety of purposes related to our business, your information is for Mad Beach Pet Waste Co. use only. We will never sell your information or send it to third parties. We may provide user information to third-party service providers or vendors for purposes of, including without limitation, processing your payments or sending information to you, data tracking, maintenance or development of our System. We may also share your personal information in connection with law enforcement requests or in response to investigations, subpoenas, court orders, or other legal processes to establish or exercise our legal rights or defend against legal claims or as otherwise
required by law.
ADDITIONAL FEES
Late payment fee $10 added to each bill that is late. Payment is due the 1st of each month. Bill becomes late on the 3rd of each month.